ELECTRON HONG KONG LIMITED

Terms and Conditions

Last Updated: 27 Aug 2025

Welcome to ELECTRON HONG KONG LIMITED (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website ELECTONHONGKONG.COM and mobile application (collectively, the “Service”). By accessing or using our Service, you agree to comply with these terms.

1. Company Information

  • Legal Entity Name: ELECTON HONG KONG LIMITED
  • Governing Law: These Terms are governed by the laws of Hong Kong, and any disputes shall be resolved in its courts.

2. Products/Services

We offer ERP Saas application and product delivery service.

3. Payment Process

  • Payments are processed [instantly / via subscription].
  • Accepted payment methods: [Credit/Debit Cards, WeChat Hong Kong , Alipay Hong Kong etc.].
  • Third-party payment processors (e.g., Adyen/Stripe) handle transactions securely.

4. Delivery Information

  • Delivery Timeframe: 3 days for Hong Kong Local, 7 days for international delivery.
  • Delivery Regions: Hong Kong, China and Asia pacific area.

5. Refund & Cancellation Policy

  • Refunds: 7 days unconditional refund via original payment method.
  • Cancellations: You may cancel anytime.
  • Returns: [Request refund via app or email, once we confirmed, then return to our company address.

6. Subscriptions & Free Trials

  • Consent: By subscribing, you authorize recurring payments.
  • Free Trials: If applicable, we will notify you [7 days] before billing starts.
  • Recurring Payments: Billing occurs [monthly/annually] at [price] unless canceled.
  • Cancellation: You may cancel anytime via [link/APP/email].

7. Third-Party Services

We use third parties for:

  • Payment processing ([Stripe/PayPal]).
  • Delivery/logistics ([Courier Name]).
  • Analytics & marketing ([Google Analytics, etc.]).

8. Privacy Policy

We collect and use data as described in our Privacy Policy, including:

  • Personal data (e.g., name, email).
  • Cookies (see Cookie Policy).
  • Data shared with third parties for service fulfillment.

9. Contact Us

For questions or cancellations:

  • Email: lawrence@electronhongkong.com
  • Phone: (852) 97123895
  • Address: Room 1805-06, 18th Floor, Hollywood Plaza, 610 Nathan Road, Mong Kok, Kowloon, Hong Kong

Privacy Policy / Cookie Policy

1. Information We Collect

We collect several types of information from and about users of our Site:

  • Personal Information You Provide: This includes information you provide when you create an account, make a purchase, subscribe to our newsletter, or contact us. This may encompass:
    • Identifiers: Name, email address, billing/shipping address, phone number.
    • Commercial Information: Records of products or services purchased.
    • Payment Information: Credit/debit card details (which are handled directly by our secure payment processors and not stored on our servers).
  • Information Collected Automatically: As you navigate through the Site, we may use automatic data collection technologies to collect certain information, including:
    • Usage Details: IP address, browser type, operating system, referring URLs, pages you visited on our Site, and the dates/times of your visits.
    • Device Information: Information about your computer and internet connection.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including sending you tracking information.
  • To communicate with you about your account, orders, or inquiries.
  • To send you marketing and promotional communications (where you have consented to this).
  • To improve our Site, products, and customer service.
  • To prevent fraud and enhance the security of our Site.
  • To comply with legal obligations.

3. Sharing Your Information with Third Parties

We may share your personal information with third parties only in the ways that are described in this privacy policy:

  • Service Providers: We share your information with trusted third parties who provide services on our behalf. These include:
    • Payment Processors (e.g., Stripe, PayPal) to securely handle payments.
    • Shipping and Fulfillment Partners to deliver your products.
    • Email Marketing and Analytics Providers to manage communications and analyze how our Site is used.
      These third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
  • Legal Compliance: We may disclose your information where required to do so by law, such as to comply with a subpoena or similar legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

We do not sell your personal information to third parties for their marketing purposes.

4. Our Cookie Policy

Our Site uses “Cookies” and similar tracking technologies to enhance your experience.

  • What are Cookies? Cookies are small data files placed on your device. They help us remember your preferences, understand how our Site is performing, and serve you relevant ads.
  • Types of Cookies We Use:
    • Essential Cookies: Necessary for the Site to function (e.g., keeping items in your shopping cart).
    • Performance/Analytical Cookies: Help us understand how visitors interact with the Site, providing information about areas visited and time spent on the Site. We use tools like Google Analytics for this.
    • Functionality Cookies: Allow the Site to remember choices you make (like your login details or region).
    • Targeting/Advertising Cookies: Used to deliver ads relevant to you and to track the effectiveness of our marketing campaigns.
  • Your Choices: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that blocking essential cookies may affect the functionality of our Site. You can also manage your cookie preferences via our Cookie Consent Banner when you first visit our Site.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill legal, accounting, or reporting requirements.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, such as:

  • The right to access and receive a copy of your personal data.
  • The right to rectify (correct) inaccurate information.
  • The right to request the deletion of your personal data.
  • The right to opt-out of marketing communications at any time (you can use the “unsubscribe” link in our emails or contact us directly).

To exercise any of these rights, please contact us using the details provided below.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

9. Contact Us

For questions or cancellations:

  • Email: lawrence@electronhongkong.com
  • Phone: (852) 97123895
  • Address: Room 1805-06, 18th Floor, Hollywood Plaza, 610 Nathan Road, Mong Kok, Kowloon, Hong Kong