Terms of Service & Privacy

📜 Terms and Conditions

Welcome to ELECTRON HONG KONG LIMITED (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website ELECTRONHONGKONG.COM and mobile application (collectively, the “Service”). By accessing or using our Service, you agree to comply with these terms.

1. Company Information

Legal Entity Name: ELECTRON HONG KONG LIMITED
Governing Law: These Terms are governed by the laws of Hong Kong, and any disputes shall be resolved in its courts.

2. Products / Services

We offer ERP SaaS application and product delivery service.

3. Payment Process

Payments are processed via subscription. Accepted payment methods: Credit/Debit Cards, WeChat Hong Kong, Alipay Hong Kong etc. Third-party payment processors (e.g., Adyen/Stripe) handle transactions securely.

4. Delivery Information

Delivery Timeframe: 3 days for Hong Kong Local, 7 days for international delivery.
Delivery Regions: Hong Kong, China and Asia Pacific area.

5. Refund & Cancellation Policy

Refunds: 7 days unconditional refund via original payment method.
Cancellations: You may cancel anytime.
Returns: Request refund via app or email, once confirmed, return to our company address.

6. Subscriptions & Free Trials

Consent: By subscribing, you authorize recurring payments.
Free Trials: If applicable, we will notify you 7 days before billing starts.
Recurring Payments: Billing occurs monthly/annually at listed price unless canceled.
Cancellation: You may cancel anytime via app/email.

7. Third-Party Services

We use third parties for:

• Payment processing (Stripe / Adyen).
• Delivery/logistics (courier partners).
• Analytics & marketing (Google Analytics, etc.).

8. Privacy Policy Reference

We collect and use data as described in our Privacy Policy section below, including personal data, cookies, and data shared with third parties for service fulfillment.

9. Contact Us

🔒 Privacy Policy / Cookie Policy

Last Updated: 27 August 2025 — This policy explains how ELECTRON HONG KONG LIMITED handles your information.

1. Information We Collect

We collect several types of information from and about users of our Site:

• Personal Information You Provide: Identifiers (name, email, billing/shipping address, phone number), commercial information (records of products or services purchased). Payment details are handled directly by our secure payment processors and not stored on our servers.
• Information Collected Automatically: Usage details (IP address, browser type, operating system, referring URLs, pages visited, dates/times), device information.

2. How We Use Your Information

• Process and fulfill your orders, including tracking information.
• Communicate about your account, orders, or inquiries.
• Send marketing and promotional communications (where you have consented).
• Improve our Site, products, and customer service.
• Prevent fraud and enhance security.
• Comply with legal obligations.

3. Sharing Your Information with Third Parties

We may share your personal information with trusted third parties only as described:

• Service Providers: Payment processors (Stripe, PayPal), shipping partners, email marketing & analytics providers (Google Analytics).
• Legal Compliance: When required by law, such as to comply with a subpoena.
• Business Transfers: In case of merger, acquisition, or asset sale, your information may be transferred.

We do not sell your personal information to third parties for their marketing purposes.

4. Our Cookie Policy

What are Cookies? Cookies are small data files placed on your device. They help us remember preferences, understand Site performance, and serve relevant ads.

Types of Cookies We Use:

• Essential Cookies: Necessary for the Site to function.
• Performance/Analytical Cookies: Help us understand visitor interaction (Google Analytics).
• Functionality Cookies: Remember choices like login details.
• Targeting/Advertising Cookies: Deliver relevant ads.

Your Choices: Most browsers accept cookies by default. You can set your browser to remove or reject cookies.

5. Data Retention

We retain your personal information only as long as necessary for the purposes set out, including to fulfill legal, accounting, or reporting requirements.

6. Your Rights

Depending on your location, you may have rights including access, rectification, deletion, and opt-out of marketing communications. To exercise any rights, contact us at lawrence@electronhongkong.com.

7. Data Security

We implement appropriate technical and organizational security measures. However, no internet transmission is 100% secure.

8. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted with a new "Last Updated" date.

10. Contact Us